Terms  & Conditions and Privacy Policy

Your access to and use of www.cocoAkvo.com, is referred to as “the Website”.

The Website is owned and operated by CocoAkvo Office 113, 2nd Floor,
Medine Mews, Chaussee Street
Port Louis
Mauritius. Our contact details are set out in the “Contact Us” section of the Website.

These terms and conditions were last updated on 4 december 2014.  Please review these Terms & Conditions as they may change from time to time. If at any time you do not wish to accept these conditions then you may not use this site.

Payments

We may refuse to accept an order:

(a) where arrangements are not available;

(b) where we cannot obtain authorisation for your payment;

(c) if there has been a pricing or product description error; or

Only one credit/debit card per booking can be accepted.

Confirmation

Confirmation of payments received and commencement date will be sent to you in writing.

Pricing shown are valid per person per individual arrangement. With the nature of organic produce and seasonal price fluctuations, currency fluctuations and fuel prices, changes are frequent and unpredictable. We do our best to keep our prices constant as published. From time to time we may have to adjust our pricing to reflect significant cost changes on our operations side CocoAkvo Ltd reserves the right to introduce promotions at any time. All bookings made prior to a promotion being introduced cannot be changed to that of the promotion.

There may be links to external websites on the Website or within our newsletters and social media platforms. The links are placed there for your convenience but CocoAkvo Ltd accepts no liability for the content or accuracy of any of those sites. The inclusion of such a link does not indicate that CocoAkvo Ltd endorses that site.

All copyright and other intellectual property rights in the Website and its content belong exclusively to CocoAkvo Ltd or its licensees.

By accessing the Website, you agree to only access the content for your personal non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the consent of CocoAkvo Ltd.

CocoAkvo Ltd acknowledges its obligations under the Data Protection Act 1998 and related legislation. It will only use personal data collected via the Website in accordance with the Act and the privacy policy located on the Website.

CocoAkvo Ltd shall use its reasonable endeavours to ensure any personal data is kept secure but due to the nature of the internet CocoAkvo Ltd does not accept any liability for those who intentionally attempt to gain unauthorised access to the Website (to the extent permitted by law).

Privacy Policy

CocoAkvo Ltd is committed to your privacy.

This privacy policy sets out how we deal with personal information collected through the Website. By using the Website you consent to the use and processing of your personal information in accordance with this privacy policy. CocoAkvo Ltd will use reasonable care to ensure that information is accurate and is kept up to date. CocoAkvo Ltd shall not be liable for any losses or damage you may suffer as a result.

Information Tracking And Usage

CocoAkvo Ltd tracks and gathers information on this Website that helps us to identify our visitors’ needs related to our Website, our products and our services. COCOAKVO LTD is the sole owner of the information tracked and gathered on the Website. The information is used for internal purposes only. It is kept in a form that does not identify individuals. We will never sell, or rent this information to any other organisation.

You have the option to provide personal information when registering to receive our newsletters as well as in the ‘Contact Us’ section of the Website, when applying to become a Brand Ambassador or when requesting product samples. This information will include your name, contact details, and information relating to your request or registration.

Cookies

We use a technology called cookies to track patterns of behaviour of visitors on the Website. Cookies are pieces of information the Website transfers to your computer. You may set your browser to refuse to accept cookies and unless you do so you are deemed to have accepted our use of them. The usage of cookies is in no way linked to any personally identifiable information while on our site.

When a user closes his browser the cookie session ends.

The following cookies are in the CocoAkvo website (Error! Hyperlink reference not valid.

  •      Google Analytics (x4) 1st party & Session Tracking code
  •      CocoAkvo (x1) Session Used for visitor tracking within site
  •      Twitter (x1) 3rd party Tweets box on home page
  •      Add This (x4) 3rd party ‘Like’, ‘Tweet’, ‘g+1’, ‘Share’
  •      Facebook Pixle Session Used for visitor tracking within site
  •      Prospecteye Session Used for visitor tracking within site
  •      Cookie Types
  •      1st party cookies are set on the host PC for the current domain. Examples of these are user preferences for text size, or selected view options.
  •      3rd party cookies are set on the host PC, on a different domain. Examples of these are Google Analytics tracking cookies, and Social media sharing cookies.
  •      Session cookies expire (are not saved in the host PC) when the browser is closed. Examples of these may be set for user ‘My account’ or ‘Shopping basket’ functions.

Where cookie functionality is required for specific user actions, i.e.: Login, Shopping basket, etc., then these cookies do not fall under the guidelines for storage and will be stored in order to provide the secure environment required for the requested action.

Shared Usage Of Data

We reserve the right to share accumulated, general demographic data for statistical purposes with selected partners. This data does not contain any personally identifiable data.

Links

This Website contains links to other sites. Please note CocoAkvo Ltd is not responsible for the privacy practices or the content of any other Website to which we link.

Newsletter

When subscribing to our newsletter a visitor needs to provide the following mandatory information: Salutation, First Name, Last Name, Email Address. We reserve the right to amend this at any time.

Unsubscribe

Users who wish to no longer receive our newsletter or promotional emails may click on a link named “Unsubscribe” which is embedded with every email sent by CocoAkvo Ltd in order to not receive future messages.

Referral service

If a visitor decides to use our referral services in order to inform a friend or colleague about our Website, we request the name and email address of the recipient. Following this, CocoAkvo Ltd sends an automated message to the friend or colleague, with an invitation to visit our Website. CocoAkvo Ltd does not store the corresponding data.

Notification In Case Of Policy Change

Should we decide to change our privacy policy, we will inform visitors of such changes on our Website. This keeps our users up to date about which information we gather, how we are using this information, whether that information is made public and if yes, in what way. Should we decide to make use of personally identifiable information in another way than stated at the time when this information was gathered, the users concerned will be made aware of this via email. The users may then decide whether to unsubscribe/opt out of their data being used in this new fashion. Otherwise, we will only use data exclusively in accordance with the privacy policy under which they were gathered.

CocoAkvo Ltd has taken every care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website and so, therefore, cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, CocoAkvo Ltd disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this Web site and will accept no liability for any loss or damage arising as a result of problems with access.

Address

CocoAkvo Ltd, Office 113, 2nd Floor,
Medine Mews, Chaussee Street
Port Louis
 Mauritius. Email: info@cocoakvo.com